Effective Date: March 30, 2026

Miami Valley Garden (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer. By using our website or services, or by opting into our SMS communications, you agree to this policy.

1. What Information We Collect

We may collect the following types of information when you interact with Miami Valley Garden:

Personal information you provide

•        Full name and contact details (phone number, email address, mailing address)

•        Service requests and property information (lawn size, service history, special instructions)

•        Payment information (processed securely through third-party payment processors)

•        SMS/text opt-in consent and preferences

Information collected automatically

•        Website usage data (pages visited, time spent, browser type, device type)

•        IP address and general geographic location

•        Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect for the following purposes:

•        To schedule, provide, and follow up on lawn care and landscaping services

•        To send appointment reminders, service updates, and billing notifications

•        To send promotional offers and seasonal updates via SMS (with your consent)

•        To respond to your questions and customer service inquiries

•        To improve our website, services, and customer experience

•        To comply with legal obligations and protect our business interests

We will never use your information in ways that are inconsistent with this Privacy Policy or that you have not authorized.

3. SMS Opt-In and Text Message Communications

Miami Valley Garden offers SMS text messaging to keep you informed about your services and special offers. By opting in to our SMS program, you agree to receive text messages from us.

What you can expect

•        Service appointment reminders and confirmations

•        Seasonal promotions and special offers for lawn care services

•        Account and billing updates

•        General service area announcements (e.g., weather delays)

Message frequency

Message frequency varies. You may receive up to 4–8 messages per month depending on your service schedule and opt-in preferences.

Message and data rates

Message and data rates may apply. Standard carrier messaging rates apply based on your mobile plan. Miami Valley Garden is not responsible for any charges your carrier may apply.

How to opt out

You may opt out of SMS communications at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message and then no further SMS messages. You may also contact us directly to be removed.

How to get help

For help with SMS communications, reply HELP to any message or contact us at: [email protected] or (937) 000-0000.

4. SMS Opt-In Data: No Sharing Policy

IMPORTANT: We do not sell, rent, share, or disclose your SMS opt-in information or mobile phone number to any third party or affiliate for marketing or promotional purposes. This information is used solely to deliver the SMS messages you have requested from Miami Valley Garden.

Specifically, regarding your SMS opt-in consent:

•        Your mobile number and consent data will NOT be shared with third-party marketers

•        Your mobile number and consent data will NOT be sold to data brokers or lead generation companies

•        Your mobile number and consent data will NOT be transferred to any affiliate for their own marketing use

•        Your consent to receive SMS messages from Miami Valley Garden does not constitute consent to receive messages from any other company

Limited exceptions: We may share your information with service providers who assist in delivering our SMS communications (e.g., our SMS platform provider) solely for the purpose of sending those messages on our behalf. These providers are contractually prohibited from using your information for any other purpose.

5. Cookie & Tracking Technologies

Our website (miamivalleygarden.com) uses cookies and similar tracking tools to improve your browsing experience.

Types of cookies we use

•        Essential cookies: Required for the website to function properly (e.g., form submissions, page navigation)

•        Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

•        Marketing cookies: Used to display relevant advertisements and track campaign effectiveness

Your cookie choices

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking, visit: tools.google.com/dlpage/gaoptout.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our security practices include:

•        Encrypted data transmission (SSL/TLS) for all website activity

•        Restricted access to customer data on a need-to-know basis

•        Use of reputable third-party platforms (e.g., GoHighLevel) that maintain their own security certifications

•        Regular review of our data handling procedures

While we work hard to protect your information, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach affecting your information, we will notify you as required by applicable law.

7. Your Rights

As a Miami Valley Garden customer, you have the following rights regarding your personal information:

Access and correction

You may request a copy of the personal information we hold about you, and ask us to correct any inaccurate information.

Deletion

You may request that we delete your personal information. We will honor such requests to the extent required by law, though we may need to retain certain records for legal or business purposes.

Unsubscribe from SMS

Reply STOP to any text message at any time to immediately opt out of SMS communications. This will not affect your service account.

Unsubscribe from email

Click the unsubscribe link in any marketing email, or contact us directly to be removed from our email list.

How to exercise your rights

To make any request regarding your personal data, contact us at: +1 937-400-3133

Miami Valley Garden

Dayton, Ohio

Email: [email protected]

Website: miamivalleygarden.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.